Lisa Billett talks Commercial Cleaning..

As we enter the new academic school year, Lisa kindly shares her knowledge and experience within the commercial cleaning industry as Regional Manager of Sansum Solutions Group.

How would you descript your role as a Regional Manager ?

Lisa – busy, committed, dedicated to my customers and staff.  It can be quite challenging when attracting new staff who needs to be committed to the role, service, standards and hours. You need to be able to manage your work life balance around the service our  business and customers.

What do you look for in bringing the right person into the company ?

Lisa – Review their CV which can be overfilled sometimes, look for stability, long term service and experience within the role, I also look at recruitment on a Sunday afternoon, as this can be the best time to catch people before Monday.

Planning the work life balance? How does that work?

Lisa – I plan ahead, day by day, Tuesday is my admin day, its works well after the weekend, it’s quieter from a staffing queries point of view. Manage recruitment daily, keep my LIVE spreadsheets updated so I am ahead of everything.

Looking to apply for Regional Manager – what advice would you give applicants?

There’s not a industry like this one, you have to have a real passion for cleaning, people person, able to speak to customers. It makes me feel really happy when I get acknowledgement from my customers which I share with my team.

How do you mobilise a new contract?

Lisa – My main priority is finding out as much information as possible,  I need to know everything about the new contract, TUPE, products needed, previous struggles, first day of service, vacancies, school layout and machinery to name just a few.

How important is the TUPE process when starting a new contract?

Lisa – It’s so important to the staff and myself that they feel protected, comfortable and know about who they are coming over to work for and any vacancies we need to recruit for, this to support the team and mobilise the contract well.

First day of service mobilisation? what’s the plan..?

Lisa – Day one I would be there at least 1 hour before service, set up, ready for the staff, talk to the team, they know the site better then I do as they have been working there longer than me, then plan progress as a team.

Thank you Lisa for sharing her invaluable expertise and experience within the industry over the last 10 years.